diff --git a/docs/development/supported-versions.md b/docs/development/supported-versions.md
index 077328007741..db14aedf7099 100755
--- a/docs/development/supported-versions.md
+++ b/docs/development/supported-versions.md
@@ -1,50 +1,239 @@
# Supported Versions
-Every ILIAS version will be **fully supported** until the end of the year after
-the year it was released in. **Fully supported** means that every kind of issue
-that is reported for the release according to our bugfixing process is eligible
-for a fix. *E.g.: A usability issue, reported for ILIAS 10 (released 2025), can
-be reported in August 2026 and is eligible for a fix then.*
-
-Every ILIAS version will then gain **security support** for an additional year
-after that. **Security support** means that we are fixing security issues only.
-*E.g.: A security issue, reported for ILIAS 10 (release 2025), can be reported
-in August 2027 and is eligible for a fix then. A malfunction that does make the
-program crash, reported at the same moment, won't be eligible for a fix.*
-
-
-## Timeline per Version
-
-With that support schedule, every version will have (roughly) the following timeline:
-
-| Date | ILIAS X | ILIAS (X+1) | ILIAS (X+2) |
-|-----------|-------------------------|-------------------------|-------------------------|
-| 20X4, Nov | Project Jour Fixe | | |
-| 20X5, Oct | Coding Completed | | |
-| 20X5, Nov | Start of Beta Phase | Project Jour Fixe | |
-| 20X6, Mar | Release | | |
-| 20X6, Oct | | Coding Completed | |
-| 20X6, Nov | | Start of Beta Phase | Project Jour Fixe |
-| 20X7, Mar | | Release | |
-| 20X7, Oct | | | Coding Completed |
-| 20X7, Dec | End of Full Support | | Start of Beta Phase |
-| 20X8, Mar | | | Release |
-| 20X8, Dec | End of Security Support | End of Full Support | |
-| 20X9, Dec | | End of Security Support | End of Full Support |
-| 20Y0, Dec | | | End of Security Support |
-
-
-## Implications
-
-* If we follow this optimal timeline, users have roughly 3/4 year to update to the
- next fully supported version. This can be expanded to 1 3/4 year if users skip
- every other fully supported version.
-* From the project planning jour fixe to the end of security support, every version is
- active for a little more then four years.
-* Most of the time, the community will need to keep track of four different version
- in different states of their life cycle.
-* Most of the changes that fix issues will need to be included in three branches,
- fixes for security issues will need to be included in four branches.
+> **In a nutshell**
+> A new ILIAS version is released roughly every year (usually in spring).
+> After its release, each version goes through **two support phases**:
+>
+> 1. **Full support** – *every* reported issue may be fixed
+> (bugs, usability problems, security problems …).
+> 2. **Security support** – *only security* issues are fixed.
+>
+> A simple rule of thumb:
+> **Full support covers the release year plus the following year; after that
+> comes one more year of security-only support.**
+> Then the version reaches its end of life.
+
+This document explains the exact rules, shows how several versions overlap over
+time, and summarises what it means for the different people who work with ILIAS.
+
+
+## How long is a version supported?
+
+The two phases are defined precisely as follows:
+
+| Phase | Lasts until … | What gets fixed |
+|-----------------------|----------------------------------------------------------|------------------------------------------|
+| **Full support** | the **end of the year *after* the release year** | any kind of issue (bug, usability, security …) |
+| **Security support** | the **end of the following year** (one more year) | security issues **only** |
+| **End of life** | after security support ends | nothing – please upgrade |
+
+**Examples (ILIAS 10, released in 2025):**
+
+* A **usability** issue reported in **August 2026** *is* eligible for a fix –
+ ILIAS 10 is still in **full support** (until the end of 2026).
+* A **security** issue reported in **August 2027** *is* eligible for a fix –
+ ILIAS 10 is then in **security support** (until the end of 2027).
+* A **crash / malfunction** reported in **August 2027** is **not** eligible –
+ in the security phase only security issues are fixed.
+
+
+## The life cycle of a single version
+
+Every version passes through the same milestones. The months below are given
+**relative to its release** (releases usually happen in **March**):
+
+```mermaid
+flowchart LR
+ JF["Project
Jour Fixe
~16 months before"] --> CC["Coding
Completed
~5 months before"]
+ CC --> BETA["Beta Phase
starts
~4 months before"]
+ BETA --> REL["RELEASE
March"]
+ REL --> FS["Full Support
until end of
next year"]
+ FS --> SEC["Security only
+ 1 more year"]
+ SEC --> EOL["End of Life"]
+
+ style REL fill:#2e7d32,color:#fff
+ style FS fill:#1565c0,color:#fff
+ style SEC fill:#c62828,color:#fff
+ style EOL fill:#616161,color:#fff
+```
+
+| Milestone | When (relative to release) | Meaning |
+|-------------------------|----------------------------|------------------------------------------------------|
+| Project Jour Fixe | ~16 months before release | Planning of the version starts |
+| Coding Completed | ~5 months before release | No new features are added; stabilisation begins |
+| Start of Beta Phase | ~4 months before release | Testable pre-release available |
+| **Release** | **month 0 (March)** | Full support starts |
+| End of Full Support | December of *release year + 1* | Switch to security-only support |
+| End of Security Support | December of *release year + 2* | End of life |
+
+From the first planning meeting to the end of security support, a version stays
+active for **a little more than four years**.
+
+### How consecutive versions overlap
+
+A new version is already being planned and built while the previous one is still
+supported, so **several life cycles run in parallel**. The table below is the
+classic overview, but with concrete example versions instead of abstract
+placeholders. It follows **ILIAS 12, 13 and 14** through every milestone.
+Read it **top to bottom for time**; **each column is one version**
+*(months are illustrative — the pattern repeats for every version)*:
+
+| When | ILIAS 12 | ILIAS 13 | ILIAS 14 |
+|------------|--------------------------|--------------------------|--------------------------|
+| 2025, Nov | Project Jour Fixe | | |
+| 2026, Oct | Coding Completed | | |
+| 2026, Nov | Start of Beta Phase | Project Jour Fixe | |
+| 2027, Mar | **Release** | | |
+| 2027, Oct | | Coding Completed | |
+| 2027, Nov | | Start of Beta Phase | Project Jour Fixe |
+| 2028, Mar | | **Release** | |
+| 2028, Oct | | | Coding Completed |
+| 2028, Nov | | | Start of Beta Phase |
+| 2028, Dec | End of Full Support | | |
+| 2029, Mar | | | **Release** |
+| 2029, Dec | End of Security Support | End of Full Support | |
+| 2030, Dec | | End of Security Support | End of Full Support |
+| 2031, Dec | | | End of Security Support |
+
+### Which version is in which phase each year
+
+The same information, but viewed **per calendar year** — this is usually the
+question administrators and project managers actually ask: *"What is supported
+**this** year?"*
+
+| Year | ILIAS 12 | ILIAS 13 | ILIAS 14 |
+|------|-------------------|-------------------|-------------------|
+| 2026 | Beta (from Nov) | – | – |
+| 2027 | **Full support** | Beta (from Nov) | – |
+| 2028 | **Full support** | **Full support** | Beta (from Nov) |
+| 2029 | Security only | **Full support** | **Full support** |
+| 2030 | End of life | Security only | **Full support** |
+| 2031 | End of life | End of life | Security only |
+
+Reading a single row shows the recurring pattern: in a typical year there are
+**two versions in full support** plus **one older version in security-only
+support**. For example, in **2029** both ILIAS 13 and ILIAS 14 are fully
+supported, while ILIAS 12 only receives security fixes.
+
+
+## Concrete example with real versions
+
+To avoid abstract placeholders, here is how consecutive versions line up on the
+calendar. *(Exact dates are illustrative; the binding rule is the two-phase
+definition above.)*
+
+| Version | Released | Full support until | Security support until |
+|-----------|----------|--------------------|------------------------|
+| ILIAS 12 | 2027 | end of **2028** | end of **2029** |
+| ILIAS 13 | 2028 | end of **2029** | end of **2030** |
+| ILIAS 14 | 2029 | end of **2030** | end of **2031** |
+| ILIAS 15 | 2030 | end of **2031** | end of **2032** |
+
+Because the phases overlap, **several versions are supported at the same time**.
+The Gantt chart below makes this visible — read it top to bottom (versions) and
+left to right (years):
+
+```mermaid
+gantt
+ title ILIAS Support Phases Over Time (illustrative)
+ dateFormat YYYY-MM-DD
+ axisFormat %Y
+
+ section ILIAS 12
+ Beta :done, 2026-11-01, 2027-03-01
+ Full support :active, 2027-03-01, 2028-12-31
+ Security only :crit, 2029-01-01, 2029-12-31
+
+ section ILIAS 13
+ Beta :done, 2027-11-01, 2028-03-01
+ Full support :active, 2028-03-01, 2029-12-31
+ Security only :crit, 2030-01-01, 2030-12-31
+
+ section ILIAS 14
+ Beta :done, 2028-11-01, 2029-03-01
+ Full support :active, 2029-03-01, 2030-12-31
+ Security only :crit, 2031-01-01, 2031-12-31
+
+ section ILIAS 15
+ Beta :done, 2029-11-01, 2030-03-01
+ Full support :active, 2030-03-01, 2031-12-31
+ Security only :crit, 2032-01-01, 2032-12-31
+```
+
+**Legend:** grey = beta / pre-release · blue = full support · red = security
+only. Draw an imaginary vertical line at any year and you will usually cross
+**two versions in full support** and **one version in security-only support**.
+
+
+## What this means for you
+
+Two very different groups work with these support phases. **Authorities** build
+and safeguard ILIAS itself; **Users** run and operate ILIAS in their
+organisations. Each group cares about a different part of the cycle.
+
+### Authorities (Code, Concept, Test Case Curation, Security)
+
+These are the roles responsible for *producing* and *safeguarding* the software.
+Their key concern is **into how many versions a change has to flow**.
+
+* **Code (maintainers / developers)**
+ * A normal bug fix typically has to be applied to **three branches** — trunk
+ plus the **two fully supported versions**.
+ * Write fixes so they can be cleanly back-ported across these branches.
+
+* **Concept (product & feature planning)**
+ * Plan features around the milestones of the *upcoming* version — from
+ *Project Jour Fixe* to *Coding Completed* (see the life-cycle chapter).
+
+* **Test Case Curation**
+ * You decide which scenarios, workflows and edge cases must be covered before a
+ release can be considered safe. Your test cases should reflect what
+ institutions actually do with ILIAS — not only what developers build.
+ * The **Beta Phase** (from ~November before the March release) is when your
+ curated test cases matter most: new and changed behaviour is available for
+ verification, but the release is not yet final.
+
+* **Security**
+ * A security fix has the widest reach: it typically has to be applied to
+ **four branches** — trunk plus the two fully supported versions **plus** the
+ version that is still in security-only support.
+ * Security is the *only* kind of fix that a version keeps receiving after it
+ has left full support.
+
+### Users (Organisation Administrators, Help Desk, Domain Experts)
+
+These are the roles that *operate* ILIAS at an institution and support its
+day-to-day use. Their key concern is **which version to run and when to upgrade**.
+
+* **Organisation administrators (system operations)**
+ * You have roughly **¾ of a year** to move to the next fully supported version
+ before your current one leaves full support.
+ * If you upgrade only every *other* version, you still stay within full
+ support, but your planning runway across two cycles shrinks to about
+ **1¾ years**.
+ * Once a version is **security only**, plan the upgrade — normal bugs will no
+ longer be fixed. After end of life, upgrade as soon as possible.
+
+* **Help Desk / support staff**
+ * Before promising/requesting a fix, check the version's phase:
+ * **Full support** → any issue may be fixed.
+ * **Security only** → only security issues are fixed; other reports are
+ moved to a still fully supported version (see below).
+ * **End of life** → the user must upgrade.
+
+* **Domain experts of institutions**
+ * You design and run e-learning scenarios (courses, assessments, collaboration
+ workflows …) and often depend on **new ILIAS features** to realise them.
+ * New features appear in the **upcoming release** — first in beta, then in the
+ March release. Plan your scenarios around that rhythm: what you need may not
+ exist in your current version yet.
+ * If you stay on an older version (especially one in **security-only**
+ support), you will **not** receive new features — only security fixes. To
+ use new capabilities, your institution must upgrade to a fully supported
+ version.
+ * Use the beta phase to try out whether a planned scenario works with the new
+ features before your institution upgrades.
+
## Transition to Security Support
@@ -52,6 +241,15 @@ When a version transitions from **full support** to **security support**
(at the end of the year), open issues in the Mantis bug tracker for this version
are handled as follows to ensure that reported problems are not lost:
+```mermaid
+flowchart TD
+ A["Version enters
security-only phase"] --> B{"Issue in an eligible
status?"}
+ B -->|no| C["Leave as is"]
+ B -->|yes| D["Move 'Target Version' to the next
still fully supported version"]
+ D --> E["Assignee re-checks whether the
issue still exists in maintained versions"]
+ E --> F["Add a comment informing
the reporter"]
+```
+
1. **Eligibility for Transition**: All issues with the following status are
considered: `open`, `unassigned`, `feedback`, `needs JF decision`,
`postponed`, `funding needed`, `assigned`, `fixing acc to prio`.
@@ -68,4 +266,4 @@ are handled as follows to ensure that reported problems are not lost:
entered the security-fix-only phase. We have moved this issue to the next
maintained version for further investigation."
-This applies to issues for ILIAS 10 or greater.
\ No newline at end of file
+This applies to issues for ILIAS 10 or greater.