pdf-document-generation-troubleshooting #10985

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Page link: pdf-document-generation-troubleshooting

Document link: troubleshooting.md

My Issue/Suggestion

Undocumented error: "Domain verification failed with error: fetch failed". This error occurs when registering the application for using the Mendix Cloud hosted Document Generation service, but the application is on Private Cloud. I have found that this error occurs when the noted IPs here (https://docs.mendix.com/developerportal/deploy/mendix-ip-addresses/#global-platform-ips) are not allowed through or when the SSL certificates are self-signed and not from a trusted public authority. I understand that those two points are listed in other Mendix Docs, but I believe it would be helpful to highlight this here as well.